The components include:
- Web Portal / IT infrastructure
- RMA process & procedures
- Documents Control via Agile
- Shipment tracking & notification
- Advanced replacement services
- Depot repair / Out of warranty repair services
- Refurbishment / remanufacturing
- Inventory management (Spare parts, consignment, and EOL management)
- Transportation / warehousing
- Failure Analysis / Quality Reporting
- Import / Export / Custom clearance
- Worldwide locations
- Scrap / waste management
What a streamlined RMA Looks Like.
A dedicated in-house project team will ensure faster communications, repair cycle times, advanced replacement and warranty screening, shipping & receiving, import/export custom clearance, quality data capturing, RMA buffer inventory & EOL inventory monitoring and make certain critical components are available when and where they are needed most. An integrated system will reduce duplicate manual efforts and improve data consistency. To understand how to make cost reductions that impact your bottom line, you need to understand your reverse logistics management metrics.The Reverse Logistics Cost Equation:
Program Management Costs (Monthly fee) (+) Processing Costs (+) Logistics Costs (+) Replacement Cost (+) Inventory Depreciation = Total Reverse Logistics CostsMaximizing Return on Assets
Improvement in the area of replacement or the asset depreciation can often result in much larger profit impact. The goal is obviously to keep the cost of replacing a defective item below the amount of the original item. With an effective RMA process, manufacturers are also able to reduce overhead and labor expenses, allowing them to pass those savings along.Gaining a Competitive Advantage
Having a deep and detailed understanding of the RMA processes can be a critical factor in a company’s ultimate success or failure. Our reverse logistics management capabilities make such an impact that Premio customers use it as a market differentiator. Our goal is to keep customers satisfied with their products and services, before, during, and after sales. The result is happy customers, who find themselves with an unexpected advantage over their competition.