Industrial Touch Panel PCs and Monitors
IP Rated Touchscreen Computers For HMI Integration
IP Rated Touchscreen Computers For HMI Integration
Invoices are due and payable in accordance with terms listed on the front of the invoice. An interest charge of 1.5% per month will be added to past due accounts.
Unless otherwise noted, delivery will be made F.O.B. Premio, Inc. to be paid by the purchaser. Risk of loss passes to the purchaser upon delivery by Premio, Inc. to the common carrier.
All software sales are final. Premio, Inc. will not refund money or exchange any software purchased.
If you have any problems with a product that you have purchased from Premio, Inc., we urge you to contact our technical support staff before deciding to return the product.
In order to obtain service on your equipment, an RMA number must be obtained from Premio, Inc. Requests should be made through the online form. Visit www.premioinc.com for the complete RMA and service procedures.
Customers must pay for all shipping charges for any item returned to Premio Inc.
All returned products must be securely packed to prevent damage during transit and shipped via prepaid freight. The RMA number must be clearly written on the outside of the box and on the mailing label.
Returned items must include a detailed failure description to assist with evaluation and processing. Any return without a clearly marked RMA number on the outside of each box will be refused upon delivery.
Return for credit items must be received by Premio within 30 days of the invoice date. Return merchandise must be in original packaging. According to item condition, a minimum 20% restocking charge may apply, unless otherwise noted by Premio, Inc.
Products must be reported as DOA within 30 calendar days from the invoice date.
The product must be returned in its original packaging, including all accessories, manuals, and documentation. The product must show no signs of physical damage, misuse, or unauthorized modification. Premio will verify the defect upon receipt of the returned product. If the product is confirmed to be DOA, a replacement or credit will be issued.
customer is responsible for shipping the product to our facility. For verified DOA cases, Premio may cover the return shipping costs.
International RMA Shipping, Duties, and Documentation Policy
• Customers are responsible for shipping costs when returning products for RMA service, unless the return is due to a confirmed defect or error caused by Premio.
• Premio will cover return freight only in cases where the issue is verified as a manufacturing defect or supplier error.
• All international returns must comply with local import/export regulations. Customers are responsible for ensuring proper classification and documentation of returned goods.
• Shipments must include accurate commodity descriptions, declared value, and HTS codes to avoid unnecessary customs duties or delays.
• For warranty repairs or replacements, customers should clearly mark the shipment with statements such as:
Duties, taxes, and customs fees incurred during international returns are the responsibility of the customer, unless otherwise agreed in writing.
Premio is not liable for any import duties or taxes assessed by the destination country during the return process.
All RMA shipments must include:
• Returned items must be securely packaged to prevent damage during transit.
• Products must be returned in saleable condition, unless the return is for repair or replacement.
Any merchandise for return or exchange must be approved by Premio, Inc.
We request that all items for return be tested at your end, prior to shipping. If we find that the product is not defective, you will be responsible for all shipping charges. If Premio Inc. does not have the item in stock at the time, we reserve the right to keep the defective merchandise for one to thirty days for repair or exchange.
Premio Inc. warrants its line of Premio® Products to be free from defects in material and workmanship for a specified period from the date of original purchase from Premio Inc. or an authorized Premio reseller. This global warranty applies to all customers regardless of region.
• Standard Premio Products
Two (2) years warranty for parts and labor, from the invoice date.
• ODM, OEM, Customized & Third-Party Products
One (1) warranty from the invoice date, or as specified in a mutually agreed contract.
• Outsourcing & Peripherals Devices (Not Manufactured by Premio)
Covered under the original manufacturer’s warranty policy. or as specified in a mutually agreed contract.
Premio offers the following additional services globally:
• Extended Warranty Options
Available for purchase to extend coverage beyond the standard warranty period. Contact our sales Department for details and pricing.
• Advanced Replacement Service
Available for qualifying products to minimize downtime. Eligibility and terms vary by product category.
All RMA (Return Merchandise Authorization) claims must be submitted through the region where the product was originally purchased. This ensures efficient processing and compliance with local logistics and support protocols.
This warranty is contingent upon proper use of the product and does not cover:
If this product fails to be in good working order during the warranty, Premio Inc. will, at its option, repair or replace the product. Repair parts and/or replacement products may be either new or reconditioned at Premio lnc.’s discretion. The limited warranty does not include service or repair for damage from improper installation, abuse or modifications to the product not approved in writing by Premio, Inc. Any service repair outside the scope of this limited warranty shall be at Premio or its Authorized Service Provider’s rates and terms in effect.
When a problem occurs, first contact the location where the product was purchased (your reseller) to see if the problem can be resolved without returning it. If the system must be returned, the direct buyer should contact the Premio Service Department. Proof of purchase and purchase date of the product must be provided before any warranty service can be performed. To request a Return Merchandise Authorization (RMA) number, visit our web site to fill out the online form. Please refer to our web site www.premioinc.com, in the Service and Support section for the complete Premio RMA policy.
Premio, Inc. claims no responsibility for any lost or missing data on a customer’s computer. Backup all data on the hard disk drive(s) and any other storage device(s) in the products before shipping to Premio. Please remove any confidential, proprietary or personal information. Premio is not responsible for any lost or corrupted data/information, or any damaged or lost removable media.
Comprehensive information can be obtained from our web site, including detailed service options, product FAQs, drivers, BIOS updates download and troubleshooting by logging onto www.premioinc.com, and visiting the Service and Support section. Special order (items indicated with an “S” at the beginning of the part number) are not covered by any warranty or service options. Please refer to the original manufacturer’s terms and conditions.
The following are terms of a legal agreement between you and Premio, Inc. (“Premio”). By accessing, browsing and/or using this site (“Site”), you acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations, including U.S. export and re-export control laws and regulations. If you do not agree to these terms, do not use this Site. The material provided on this Site is protected by law, including, but not limited to, United States Copyright Law and international treaties. This Site is controlled and operated by Premio from its offices within the United States. Premio makes no representation that materials in the Site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is prohibited. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.
Any claim relating to, and the use of, this Site and the materials contained herein is governed by the laws of the state of California.
The copyright in all material provided on this Site is held by Premio or by the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Premio or the copyright owner. Permission is granted to display, copy, distribute and download the materials on this Site for personal, non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you must immediately destroy any downloaded and printed materials. You also may not, without Premio’s permission, “mirror” any material contained on this Site on any other server. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
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Under no circumstances, including, but not limited to, negligence, shall Premio be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if Premio or a Premio authorized representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
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Premio may at any time revise these Terms of Use by updating this posting. By using this Site, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms of Use to which you are bound.
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Re-use of any of our Content for any purpose other than your own personal and non-commercial use is strictly prohibited. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit any of the “Content”, in whole or in part. You may not upload, post, reproduce or distribute content protected by copyright or other proprietary right, without obtaining permission of the copyright owner. The materials from our site are available for personal informational and noncommercial uses only.
Permission to use Premio “Content” is granted on a case-by-case basis. We welcome requests at techsupport@premioinc.com.
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Premio claims no responsibility for the accuracy, content, or availability of information accessed or linked to through use of its web site. In addition, we encourage users to determine what restrictions the authors and providers of linked-to Web sites have placed upon use of the information contained in those Web sites, and to abide by all restrictions placed on that information by the information authors and providers.
You may elect to download third-party software that we may link to or index, but please remember that Premio does not create, endorse, or sponsor that software. If you download any third-party materials that we index or link to, you do so completely at your own risk. If you plan to download any software, please be sure to read the copyright and licensing information first.
Premio provides access to a broad range of content that belongs to third parties and strongly believes that the intellectual property of others should be respected, and we ask our users to do the same. Premio may, in appropriate circumstances and at its discretion, terminate the accounts of users who infringe the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Premio’s Copyright Agent with the following information:
Use of this Site is subject to certain Site Terms of Use , which constitute a legal agreement between you and Premio, Inc. By using this Site, you acknowledge that you have read, understood, and agree to be bound by the Terms of Use. Please review the Site Terms of Use, and if you do not agree to the terms, do not use this Site.
This Privacy Policy describes the terms and conditions under which Premio, Inc. (referred to below as “we” or “us” or “our”) will use the information you provide to us when using the premioinc.com web site.
You may have this same information e-mailed to you by either e-mailing a request to sales@premioinc.com, or sending a letter to the address below and request for this information. When requesting this information, by mail, please provide us with a self-addressed postage paid envelope.
If you have any questions, please e-mail us directly at sales@premioinc.com.
Be advised that the premioinc.com web site includes links to third party vendors who provide goods and services to our members through the premioinc.com web site. You should review the privacy policies of any such third-party vendor before you purchase goods or services through the premioinc.com web site. Any information that you provide to these third-party vendors is not subject to the terms and conditions of the premioinc.com Privacy Policy.
Personally identifiable information we collect and use of such information.
When you provide information to us through the premioinc.com web site, you are sharing that information with us alone, unless otherwise stated in this Privacy Policy or the circumstances indicate otherwise. Please be aware that the premioinc.com web site contains links to other web sites that may collect personally identifiable information about you. The information practices of those web site operators are not covered by this privacy policy.
Contact us at sales@premioinc.com, stating what information you would like removed from our web site.
Please remember that whenever you voluntarily disclose personal information online – for example on message boards, through email, or in chat areas – that information can be collected and used by others. While the Internet is a wonderful communications mechanism, when you post personal information online that is accessible by the public, you may receive unsolicited communications in return. In short, you are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be vigilant and responsible whenever you are online. Except as otherwise expressly discussed this Privacy Policy only addresses the use and disclosure of information, we collect from you. To the extent that you disclose your information to other parties, whether they are bidders, buyers or sellers on our system or other sites throughout the Internet, different rules may apply to their use or disclosure of the personal information you disclose to them. To the extent that we use third party advertisers, they adhere to their own privacy customs and policies. Since we do not control the privacy policies of third parties, you are subject to the privacy customs and policies of that third party. We encourage you to ask questions before you disclose your personal information to others.