Limited Warranties and Return Policy
Premio, Inc. ("Premio") warrants its line of Premio
systems and Kaypro notebooks to be free of defects in material and workmanship
for a specific warranty period as stated below, from the date of original
purchase from Premio. This warranty is contingent upon proper use of the
product in question and does not cover products which have been modified
or which have been subjected to unusual physical or electrical stress. Warranty
for third party hardware and software, if any, is subject to the third party's
warranty policy. Please refer to the following for length of warranty period
for Premio's product line.
Satisfaction Guarantee
- All Premio-branded computer systems (desktops) are covered by a 30-day
replacement, satisfaction-guaranteed or money-back return policy.
- All Kaypro-branded laptop computers (notebooks) are covered by a 21-day
replacement, satisfaction-guaranteed or money-back return policy.
- All other hardware products and parts purchased are covered by a 21-day
replacement, satisfaction-guaranteed or money-back return policy.
- All returns are based on Premio invoice date.
Limited Warranties
- All Premio desktop computer systems will have a standard one-year limited
warranty with 1st year onsite service. Additional 2nd and 3rd year depot
or on-site warranties can be purchased separately, extending the total
coverage time to three years.
- All Kaypro notebook computer systems will have a standard one-year limited
depot warranty. Additional 2nd and 3rd year depot warranties can be purchased
separately, extending the total coverage time to three years. No on-site
service is available for Kaypro notebooks at this time.
- All notebook batteries are covered by a 6 month warranty from the Premio
invoice date.
- All other hardware products and parts purchased are subject to original
manufacturer's warranty, service and support policies.
- Software must be in its original packaging and unopened to qualify for
a full refund. All sales are final after thirty (30) days.
Service Under Warranty
If the product fails to be in good working order during the warranty
period (or specific period of time as noted above), Premio will, at its
option, repair or replace the product. Repair parts and/or replacement products
may be either new or reconditioned at Premio 's sole discretion. The limited
warranty does not include service or repair for damage resulting from improper
installation, abuse or modifications to the product not approved in writing
by Premio. Any service repair outside the scope of this limited warranty
shall be contingent upon Premio's, or its Authorized Service Provider's,
current rates and terms.
This warranty is valid only within the United States.
Exclusions from Premio, Inc. Limited Warranty
Programs
All other expressed and implied warranties for this product are hereby
disclaimed. If this product is not in good working order as warranted above,
Premio's sole and exclusive remedy shall be repair or replacement
as stated above. In no event will Premio, Inc. be liable to the
customer or any third party for any damages in excess of the purchase price
of the product. This limitation applies to damages of any kind including
any direct or indirect damages, lost profits, lost savings or other special,
incidental or consequential damages. This holds true for situations even
if Premio, Inc. or an authorized Premio representative or dealer
has been advised of the possibility of such damages or of any claim by another
party. Some states do not allow the exclusion or limitation of incidental
or consequential damages for some products, so the above limitation or exclusion
may not apply to you. Premio, Inc. authorized resellers and service
providers/partners may be changed, added or deleted, without notice or liability.
Premio, Inc. disclaims any authorized resellers and service provider/partner
to the program. This warranty gives you specific legal rights and you may
also have other rights which may vary from state to state.
Obtaining Warranty Service
When a problem occurs, please contact our Help Desk to see if the problem
can be resolved without returning the system. If the system must be returned,
please contact the Premio Service Department. Proof of purchase and product
purchase date must be provided before any warranty service can be performed.
To request a Returned Merchandise Authorization (RMA) number please visit
our Service page. Please refer
to our Support section of the web site for the complete Premio RMA policy.
To contact by phone, call 800-867-5740.
An RMA number will be issued to you within 24 hours if the request is
made online and all information is provided and verified on the request
form. Responses to faxed RMA requests may be delayed.
Once issued, RMA numbers are valid for 10 days within which products must
be received by Premio. RMA numbers will not be extended or reissued. RMA
numbers must be clearly displayed on the outside of the box.
Service Options
Special order items are not covered by any of the following warranty
or service options. Please refer to the original manufacturer's terms and
conditions.
Depot/Replacement
Customers should obtain a RMA number before sending defective parts to
Premio. The customer is responsible for risk of loss, shipping, and handling
fees. Once the RMA item is received, Premio's Service Department will ship
out the replacement via regular ground service usually within 24 hours,
depending on item availability. If inventory is not available, Premio reserves
the right to hold the defective part for repair up to 30 days.
Premio uses new and refurbished parts made by various manufacturers for
warranty repairs and for replacement parts and systems. All parts and systems
are inspected and tested for quality and covered for the remaining period
of the limited warranty for the product.
Cross Shipments
Qualifying purchases, covering internal parts only, are granted cross
shipments for up to one year from the date of the invoice. Check with our
Customer Service Department to see if your system qualifies. Customer must
ship back defective parts/systems within ten (10) days. Under normal circumstances,
cross shipments are sent to the customer via regular ground service. Special
items, monitors, keyboards, mice, and other external components do not qualify
for Cross Shipments.
Premio will not process requests for customers with any outstanding cross
shipments (non-returned items).
Return for Credit
Requests for full credit must be made within 30 days of the invoice date
for Premio Desktops and 21 days for Laptops and all other hardware products.
Returned products must be in their original condition (including all software).
Items must be returned to Premio within 10 days after RMA number issued.
Premio will not issue a credit for any opened software packages. Products
returned must be in their original packaging.
On-Site Service
Refer to the on-site service policy
section of the web site for detailed terms and conditions, or refer to the
product registration card. Please follow the on-site
service request procedures.
Shipping Instructions
Products must be securely packaged and returned through prepaid freight.
The customer is responsible for risk of loss, shipping, and handling fees.
A copy of the original invoice must be included. Write the RMA # clearly
on the outside of the box and on the mailing label. Returned products for
Credit or Refund must include all manuals, cables, and accessories as originally
shipped. Returns without the RMA number written clearly on the outside of
the box, or returns without a copy of the original invoice included may
be delayed or refused.
Premio claims no responsibility for any damaged or lost goods.
When returning products, customers are advised to securely pack all items
to prevent damage during shipping. You should insure your shipment and use
a carrier that can provide proof of delivery in case of loss or theft, as
Premio is not liable for any damaged or lost goods.
Data File Backup and Personal Information Removal
Premio claims no responsibility for any lost or missing data
on a customer's computer. Backup all data on the hard disk drive(s) and
any other storage device(s) in the products before shipping to Premio. Please
remove any confidential, proprietary or personal information. Premio is
not responsible for any lost or corrupted data/information, or any damaged
or lost removable media.
Restocking Charge
All returned products must include 100% of the original content, along
with manufacturer's box, packing material and any documentation. If any
of these items are missing, returned products may be denied credit or may
be subject to a 20% restocking fee.
How to Contact Premio's Service Department
BIOS updates, and troubleshooting
guides.
- General Service Line
(RMA and warranty issues): 800-777-6388
- On-Site Service Line: 800-867-5740
- Help Desk
(Technical Questions): 800-867-5740 Fax: 626-839-3196
- Email: hqservice@premioinc.com
|
