Customer Service & Support
Premio's chief mission is to bring total client satisfaction while delivering quality product on-time every time. ‘Commit to Client' is a re-occurring theme that highlights the core of our values and mission. In order to successfully accomplish this mission clients and their customers receive service and support that follows product from its creation to well after it has been delivered.
To better serve your customers we have a Centralized Helpdesk & Customer Service Team that is on hand and ready to service their needs. Our customer service team consists of professionals that are ready to assist them in the servicing of defective parts or products. Once the request has been received the Customer Service Professional will provide your customer with a Service Ticket and will send out a Service Request Release to its appropriate location. Customer Service and Support capabilities include:
Global On-Site Service
Requests for service on a defective part are fulfilled through our Nationwide On-Site Service. Once the Nationwide On-Site Service center receives the Service Request Release from the Centralized Help desk, the part will be serviced and subsequently shipped back to your customer.
De-Centralized Depot Center
Requests for service on a defective product are fulfilled through our De-Centralized Depot Center. Once the De-Centralized Depot Center receives the Service Request Release from the Centralized Help desk the product will be serviced and subsequently shipped back to the customer.
Return Material Authorization (RMA) Depot Center
Premio's Depot Center is responsible for RMA Document Control and the processing of all incoming & outgoing RMA requests.
Test/Repair/Quality Control (QC)
Premio offers clients Repair, Rework & Refurbishment , well trained technicians , MPI & TPI documentation for repairing , well equipped Burn-In chambers and OBA Inspection .
Web Based Interface
Premio realizes that your time is a valuable resource. To help you utilize every minute of your day we offer a web based interface that serves as a streamlined process and tool for effective communication. Premio's web based interface allows for the access to Downloadable Data on up-to-the minute Custom Reporting for your Business Processes and/or all Data pertaining to the program.
In the Business Process section clients can download data on the following reports:
Engineering Change Management
Document Change Management
Purchase Order Management
Order Processing (EDI/XML/On-Line)
Forecast and History Analysis
On-Line RMA Requests
In the Data Inquiry section clients can download data on the following reports:
Material Plan
Production Schedule
Shipment Schedule
Inventory Status
Consignment Receiving History
Order Status
Invoice details
Shipment Status & Tracking Number
Bill of Materials and SN Table
Quality Data
Featured in the Data Inquiry section is the RMA Web Data Inquiry. Under this report a client can view RMA Statuses and History, Customized RMA Reporting and a Failure Analysis .
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